The number of maintenance and operations tasks required to keep your facilities running efficiently can be overwhelming. From scheduling work to allocating resources and materials to tracking costs, each activity must be coordinated with others for cost effectiveness, resource availability and system uptime.
Unifier’s Work Order Management solution enables clients to efficiently coordinate facility maintenance operations while keeping operating costs low and customer satisfaction high. This set of tools allows end-users to create service requests, which can be routed to a central dispatcher for approval, assignment, and scheduling, or directly routed to service providers, based upon configured internal processes according to your specific business needs.
During the process the requestor is kept up to date on progress though continuous feedback loops with both the dispatcher and the technician as appropriate. Upon completion of the work order all actions taken, observations made and inventory utilized are captured for reporting, analytics and billing purposes.
This process-oriented approach to operations management helps to significantly reduce your total cost of ownership. By optimizing this process and keeping actionable information at your fingertips, Unifier not only improves your operational effectiveness but enhances your planning capabilities as well. The solution is completely integrated with the Unifier IWMS product suite, including business process and workflow automation, asset and cost management, and industry-leading reporting and dashboard tools.
