Vice President, Education and Customer Support
Bill Aker is responsible for ensuring successful client implementations by providing a full array of training services and customer support. Since joining Skire in 2001, he has played the roles of lead training and customer manager on a wide range of Skire client implementations. Bill brings a wealth of experience building and managing large-scale customer and technical support organizations.
Prior to Skire, he managed call centers of up to 150 seats in both traditional customer support and data transfer methods in both manufacturing and consumer businesses. As the director of operations for the Internet Shopping Network, Bill deployed large-scale platforms such as PeopleSoft, Yantra, Blue Martini, Retek, Intershop, and legacy systems. He earned his B.A. from the University of San Diego.